Privacy Policy

Scope

Our approach to privacy

ZAVI EXPORTS LLC respects customer privacy and handles personal and business information with care. This policy applies to information provided through our website, customer registration, stock enquiries, email communication, auction sheet requests, and export coordination activities.

By using our website or communicating with our team, you agree that information may be handled as described in this policy.

Information

Information we collect

Depending on how you use our services, we may collect the following information:

• Contact details, including name, email address, phone number, country, and address.
• Business details, including company name, registration number, tax number, billing details, and office address.
• Account details used for customer access, login, verification, and support.
• Vehicle enquiry details, including chassis number searches, stock interests, export requirements, and communication records.
• Technical data such as IP address, browser type, device information, pages visited, and usage activity.
• Files, images, messages, or documents submitted by customers for enquiry or export support.

Purpose

How we use information

We use collected information to operate our business and support customer enquiries, including:

• Responding to customer enquiries and providing export-related support.
• Creating and managing customer accounts and business registration records.
• Providing stock access, vehicle information support, and report download functionality.
• Processing requests related to sourcing, documentation, shipment coordination, and after-sales communication.
• Improving website functionality, service quality, fraud prevention, and customer communication.
• Complying with applicable legal, regulatory, accounting, and business record requirements.

Sharing

When information may be shared

We do not sell customer personal information. We may share information only where required to provide services, protect our business, or meet legal obligations.

• With logistics, shipping, inspection, documentation, or payment-related partners when needed for an enquiry or export transaction.
• With technology providers that help us host, secure, maintain, and improve our website and systems.
• With authorities, regulators, or legal advisers where disclosure is required by law or necessary to protect rights and safety.
• With internal personnel and approved representatives who need access to support customer requests.

Security

Data protection and retention

We apply reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss, or alteration. No internet-based service can be guaranteed to be completely secure, so customers should also protect account credentials and avoid sending unnecessary sensitive information.

We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and improve customer support.

Cookies

Cookies and website analytics

Our website may use cookies, browser storage, and similar technologies to remember user sessions, support account access, improve performance, and understand website usage. Customers can adjust browser settings to block or delete cookies, although some functions may not work correctly if cookies are disabled.

Rights

Your choices and rights

Customers may request access to, correction of, or deletion of personal information where applicable law allows. Some information may need to be retained for legal, accounting, security, or legitimate business reasons.

You may also contact us to update account information, withdraw from non-essential communication, or ask how your information is handled.

Updates

Changes to this policy

We may update this privacy policy when our services, systems, legal requirements, or business processes change. The latest version will be posted on this page.